Healthwatch Solihull

MyPad on Solihull MyLife lets you save links to information you have found useful and want to go back to quickly and easily later. You can also add your own notes and update them whenever you wish.You can create a Solihull MyLife account to save any information you find useful. If you have an account, the information will stay here until you remove it.If you do not have an account, the links and notes are saved until you close down MyLife.A Solihull MyLife account is also needed if you would like to complete online care and support needs assessments.

Service summary

We Monitor

Through our community engagement activities, data intelligence systems, enter and view programme and our Healthwatch Champions, we continually monitor service delivery through concerns raised, feedback received and the Healthwatch Public Advisory Group use this intelligence to inform and shape the Healthwatch priorities and activities.

We Analyse

Using our bespoke evidence and insight software and in-house research expertise, we analyse consumer feedback as well as a broad range of data sources to produce evidence and insight reports and information dashboards which can provide trends, statistical and performance analysis of services for use in monitoring and challenging service commissioning and provision.

We Investigate

We use our various sources of intelligence, and our range of powers, including the ability to enter and view provider premises, to investigate where concerns about services have been raised. We promote opportunities for consumer involvement in consultations, service reviews and surveys and actively seek out consumer feedback on their experiences of health and social care services across Solihull. Using our powers to request information we raise issues with and seek answers from commissioners and providers in order to support our investigation of concerns.

We Challenge

Using our evidence and insight reports and data dashboards as a robust evidence base, we challenge commissioners and providers on the quality, access and delivery of health and social care services and ensure that these are acted upon. We always seek feedback on what has been done as a result of our reports, and in turn report this back publicly.

Opening times

Visit us at the Community Advice Hub, The Core, Solihull Library from 10.00am to 3.00pm on Wednesdays.

Area served

West Midlands, Solihull

The page was last updated on 30 July 2019

Main address

1 Enterprise Centre
Hedingham Grove
West Midlands
B37 7TP

Main telephone

0800 470 1518

Organisation email