Privacy policy

Solihull MyLife privacy policy.

Confidentiality and security

A number of pages throughout this site invite users to complete forms including their personal details. There is no requirement to fill in these forms in order to view general material on this site. If you do wish to complete a form with your details in order to request a service or log a comment or complaint, you should note the following:

  • Secure Pages - Solihull Metropolitan Borough Council (Solihull MBC) has a secure server facility to protect your details from third parties when you send them over the internet. Pages protected by this facility have a URL (web address) starting with https: rather than http: and a padlock or key image can be seen at the bottom of most modern browsers
  • Non Secure Pages - Any pages that do not start with https: and do not have a padlock image at the bottom of the browser are not secure pages. Therefore, when using these pages you are strongly advised against emailing/providing any information which if disclosed to unrelated third parties would be likely to cause you distress. If you have an enquiry of this nature please provide a postal address to allow us to communicate with you in a more secure way. If you want us to respond by email you must realise that there can be no guarantee of privacy
  • The information you provide will be used to help us deal with your enquiry. It may be shared with other Council services and partner organisations to ensure our records are kept accurate and to help us to identify services you may be entitled to or interested in
  • Any email including its content may be monitored and used by Solihull MBC for reasons of security and for monitoring internal compliance with Council policy. This includes the content of emails and attachments. For instance inappropriate or offensive content would be blocked. Please be aware that you have a responsibility to ensure that any email you write or forward is within the bounds of the law. The contents of any e-mails to the Council may have to be disclosed to third parties under legislation such as the Data Protection Act 1998 or the Freedom of Information Act 2000
  • If you are using a public computer and do not wish others to be able to go back to view the details you have typed into a form on the web it is advisable to clear the contents of the form and your cache (temporary internet files) before leaving the computer

Virus protection

We make every effort to check and test the material on our site. However, it is always wise to run an anti-virus program on all material downloaded from the Internet. Solihull MBC cannot accept any responsibility or liability for any loss, disruption or damage to your data or to your computer system, which may occur as a result of using material from our site.