Help in an emergency

Help in an emergency

There may be times in your role as a carer when you are worried about a particular situation. You could also experience a crisis out of the blue.

We all hope such things never happen of course, but, like fire exits that are rarely used, planning for the worst before it happens makes sense.

You should also create an emergency plan and carry a card which identifies you as a carer.

In an emergency call Solihull Connect on 0121 704 8007.

If you need non-urgent medical advice you should call your GP or call NHS 111.

For urgent attention call the emergency services on 999.

You should ensure you have the numbers of your personal emergency contacts on you, (such as your friends, family and neighbours), and that they are easy to find and identify at all times.

Whether the emergency is because something has happened to you or because something has happened to the person you care for, there is always help available.

An emergency can be reported by family members, neighbours, GPs, friends, medical staff or concerned residents:

  • from 8.00am to 5.00pm Monday to Friday by phone to Solihull Connect on 0121 704 8007
  • from 5.00pm to 8.00am by phone to the adult social care emergency duty team on 0121 605 6060

Assessed carers

If you have had an assessment for your support needs and you have care and support plans in place for you and the person you care for, emergency provision can also be discussed with your team.

The Carers Identity Card (ICE) from Carers Trust Solihull

As a carer, it is always best to plan for things going wrong before they do.

Carrying an emergency carer card can help in these situations.

The Carers Identity Card (ICE) from the Carers Trust Solihull is available to any carer who registers with the centre.

You can register with the Carers Trust Solihull whether you receive support from Solihull Council or not.

The identity card lets people know your name and that you are a carer even if you are unable to tell them yourself. It also lets you store your most important phone numbers.

Things that you should consider listing on your card include:

  • your name and caring duties
  • the name of the person you care for
  • the medications of the person you care for
  • an alternative emergency contact
  • your social services contact

Storing the card at the front of your wallet or purse will ensure emergency services can find it quickly.

Creating an emergency plan

All carers should create an emergency plan. This is also known as a contingency plan.

It is also best to create 1 emergency plan for you and 1 for the person you provide care and support to.

An emergency plan will help ease your fears about an emergency situation arising and ensure the person you look after continues to receive care if you are unable to provide it.

Emergency plans also work well when you are:

To create your own emergency plan, you should consider:

  • the personal details, such as the name, address and contact details, for the person you look after
  • which family or friends you would like to be contacted in the event of an emergency
  • which professionals, such as doctors and nurses, you would like to be contacted
  • the phone number of your social services contact
  • details of the medication the person you care for is taking
  • details of the ongoing treatment and therapies they are using

While it is important to carry the card at all times to help in the event of an emergency, being an Identity Card Carrier also gives you a number of concessions throughout Solihull, Birmingham and the Black Country, including at:

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