Emotional support

Emotional support

If you need to talk to someone urgently:

  • The Samaritans of Solihull
  • NHS 111 - call 111

Talking it all through

There are times in all of our lives when things can seem to be running away from us. Often, these will be as a result of day to day affairs which we can cope with. If you need a little more help though, there is help available.

For face to face help with issues such as debt, housing and accommodation or other social care issues you can visit the Community Information and Advice Hubs in North and South Solihull.

The hubs are presented and managed by Age UK Solihull, and supported by other organisations including SIAS and DIAL Solihull at:

The hubs can provide information about peer support services for example, which helps people experiencing similar issues get together to support each other. The hubs also offer support to you if you are carer.

Your network of support

Having a close group of friends, carers and supportive family members is really good. It is to them that we often turn when things get tough.

However, this help is not always available for everybody and, sometimes, we just do not want to talk about our problems with the people we know best.

At times like this, other help is available.

Getting out and about

If you feel lonely or bored and want help finding meaningful activities, the Solihull Directory may have details of organisations in your area that interest you.

You could also take a look for ideas about:

Your GP can also refer you to the Health Exchange which has its own directory of community activities available in the borough.

Solihull Mind

Solihull Mind provides a number of services for people requiring emotional support, including:

  • a 7 day a week drop in service for anyone struggling with mental health issues, with lunch available for a small charge on Wednesdays, Saturdays and Sundays
  • a women only drop in on a Friday afternoon between 1pm and 3pm
  • a support group for women experiencing domestic violence

You can contact Solihull Mind by:

Find a counselling service

The Solihull Directory has a number of local counselling services.

The It’s good to talk website also provides tips and advice to help, as well as stories of personal experiences.

National and local counselling services for…

There are also a number of national counselling services, available locally in partnership with key local organisations for:


  • Cruse Bereavement Care
  • Solihull Bereavement Counselling Service
    • Ullswater House, Solihull Hospital, Lode Lane, Solihull B91 2JL
    • online: www.solihullbereavement.org
    • phone: 0121 424 5103 (Monday to Friday, 9:30am–4:30pm)
    • fax: 0121 424 5108

…victims of crime

…domestic abuse

  • Victim Support (including sexual violence and young persons’ services)
  • Birmingham & Solihull Women's Aid
    • online: www.bswaid.org/
    • helpline: 0808 800 0028 (FREE - Monday to Friday, 10.00am to 5.00pm)


…drugs or alcohol


  • Alzheimer's Society
    • Live Online Advice: www.alzheimers.org.uk
    • Email via website: www.alzheimers.org.uk
    • National Dementia Helpline: 0300 222 1122 (Monday to Wednesday, 9.00am - 8.00pm / Thursday and Friday, 9.00am - 5.00pm / weekends, 10.00am - 4.00pm)

…medical conditions

…lesbian, gay, bisexual, and transgender (LGBT)



…older people

Age UK Solihull works with the organisations above to make sure the most appropriate service is provided for elderly people in Solihull.

Counselling and psychological services

The Government’s policy is to ensure that counselling and other talking therapies are accessible on the NHS.

In Solihull, therapies are provided by the Improving Access to Psychological Therapy (IAPT) service.

You can be referred to IAPT by your GP or refer yourself by:

The help available depends on your own experiences, and can include:

  • computerised cognitive behavioural therapy by visiting the www.livinglifetothefull.com website for:
    • practical and user friendly training to help tackle everyday problems and difficulties
    • a variety of methods to help you design your own programme to meet your individual needs
  • books on prescription, to help you to manage your health and wellbeing using self-help books available from all libraries in Solihull
  • 6 session stress control course to help you to learn how to handle common problems like anxiety, depression, low self-confidence, poor sleep and panic attacks
  • group and individual therapy if your depression and anxiety is becoming more difficult to manage and it is disrupting day to day

Mental health support in Solihull