Protecting adults with care and support needs

Protecting adults with care and support needs

You should report the abuse or neglect, or suspected abuse or neglect of an adult with care and support needs.

Members of the public

If you have seen abuse or neglect or suspect abuse or neglect is happening:

Important - Adults with care and support needs are sometimes abused by the people who should be looking after them.

Professionals or practitioners

To report a safeguarding concern you can can:

Professionals and practitioners can find further information at our Professional Safeguarding concern page. 

Ensuring physical, emotional and financial wellbeing

Everyone has the right to be treated with dignity and respect. This protection, or safeguarding, is a right for every person in Solihull, whether they live:

  • on their own
  • with others
  • in a residential care home or nursing care home
  • attend a day opportunity or activity in the community
  • or are in hospital

The Think Local Act Personal Care and Support Jargon buster explains Safeguarding as:

“The process of ensuring that adults at risk are not being abused, neglected or exploited, and ensuring that people who are deemed 'unsuitable' do not work with them.”

Adults with care and support needs

Safeguarding is necessary for adults who:

  • are aged 18 or over
  • have care and support needs
  • are experiencing or at risk of abuse or neglect
  • are unable to protect themselves

An adult with care and support needs might be:

  • an older person
  • living with a long-term health condition
  • living with a mental illness
  • have a physical disability
  • have a learning disability
  • have a sensory impairment
  • face other challenges

Defining abuse and neglect

Adult abuse can include:

  • physical abuse such as hitting, kicking and scratching
  • psychological abuse such as name calling and emotional blackmail
  • sexual abuse such as grooming and unwanted sexual advances
  • financial or material abuse such as theft and fraud
  • neglect and acts of omission such as deliberately or unintentionally not providing care and support
  • discriminatory abuse such as being prejudicial about a person's age, disability, age, race, religion or sexual orientations
  • institutional abuse such as ignoring someone's needs and wishes or misusing professional responsibilities
  • modern slavery such as forcing someone to work or human trafficking
  • self-neglect
  • domestic violence

Patterns of abuse vary and can include:

  • serial abusing where individuals are groomed - sexual abuse and financial abuse can sometimes fall into this category
  • long term abuse, such as domestic violence between or psychological abuse
  • opportunistic abuse such as theft of personal belongings and money

Most people will not abuse but anyone could abuse. It might be someone the adult knows or a complete stranger.

Adults with care and support needs are sometimes abused by the people who should be looking after them, including:

  • partner, husband, wife, child or other family member
  • friends or neighbours
  • healthcare or social care workers
  • hospital staff
  • residential or nursing home staff
  • volunteer workers

Report Abuse - Stop Abuse - Prevent Abuse

Abuse can be stopped and prevented, but only if someone knows about it. To stop adult abuse or neglect you should tell someone you trust as soon as you can.

You can talk to the Solihull Council Adult Social Care team on:

  • report adult abuse online
  • 0121 704 8007 Monday to Friday from 09.00am to 5.00pm
  • 0121 605 6060 outside of the above office hours

You can also speak in confidence to a healthcare professional such as a doctor or nurse, a social worker or someone at a voluntary organisation that you know.

You can also report the abuse or neglect of a an adult with care and support needs to:

  • the police on 101 or 999 in an emergency
  • the Care Quality Commission (CQC) on 0845 015 0120 (CQC is the organisation that regulates care services)
  • the Elder Abuse Helpline on 0808 808 8141

You can also report the issue to the person in charge of the home or the service that provides the care or support.

Deprivation of Liberty Safeguards (DoLS)

Sometimes adults who are unable to make their own decisions about their care and treatment have to be cared for in a particularly restrictive way.

Though the method of care seems to take away a person’s freedom, it is being used to keep them safe.

To ensure abuse does not happen and to protect anyone in this situation, you can read more on the Mental Capacity Act 2005 and the Deprivation of Liberty Safeguards page.

Other sources of help

To find out more information about safeguarding, or protecting, vulnerable adults, you can visit:

Was this information helpful?

If you've found this page helpful, think the information here could be improved or have spotted a mistake please let us know.

Useful Links